1. Returns
We want you to be satisfied with your purchase. If you are not happy with your order, you may request a return within [X] days of receiving your item. To be eligible for a return, the item must be:
-
Unused and in the same condition as received.
-
In the original packaging.
-
Accompanied by proof of purchase.
Certain products such as perishable goods, personal care items, and customized orders are non-returnable.
2. Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed within [X] business days and credited back to your original payment method.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [insert email address].
4. Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again. If the issue persists, contact your bank or credit card company. If you still need assistance, reach out to us at [insert email address].
5. Shipping Returns
Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service.
6. Contact Us
For any questions regarding refunds and returns, please contact us at:
Black Air Store
Email: blackairstore009@gmail.com
Website: www.blackairstore.com